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School Service - Return Policy

FOR DAMAGED / INCORRECT MERCHANDISE: If you should receive damaged or incorrect merchandise, please contact School Service immediately to obtain instructions on how to return the damaged / incorrect item(s). We will ship out the correct replacement items free of any additional shipping charge.

FOR UNWANTED ITEMS: If you should decide that you no longer want the item(s) you have purchased, please contact School Service to obtain instructions on how to return the unwanted item(s). At your own expense, you must ship the item back to us in good condition using UPS Ground Delivery, USPS or a trackable mailing method. Once the merchandise is received at our warehouse, we will adjust your invoice ONLY for the items returned. If the invoice has already been paid, we will credit your account for the items returned to us & purchased within a year (less original shipping charges). Please Note: Unwanted items only apply to our standard forms. We will not credit your account for unwanted custom forms (including color specials, carbonless specials, book form specials and imprinting) or discontinued products. We will replace custom forms that have not met your specified needs (see Damaged / Incorrect Merchandise).

CANCELLED WEB ORDERS:  If the customer requests to cancel an order placed online and paid by credit card or PayPal, the customer will be charged a credit card processing fee of 5%.  This fee also applies to a request by the customer to remove a product or reduce a quality of a product ordered online.  Credit card and PayPal refunds usually take 3-5 days to be credited back to the account.